Refund & Return Policy

At Get Pil, customer satisfaction and your peace of mind are our top priorities. We offer a strict, hassle-free 100% Money-Back Guarantee to ensure you feel secure when ordering your medications through our platform.

1. 100% Money-Back Guarantee

We guarantee a full refund or a free reshipment of your order under the following conditions:

• Non-Delivery: If your package is lost in transit and does not arrive at the provided shipping address.
• Damaged Goods: If the medication arrives damaged, crushed, or compromised during the shipping process.
• Incorrect Order: If you receive the wrong medication or an incorrect dosage compared to what you ordered.

2. Order Cancellations

You may cancel your order for a full refund at any time before the package has been dispatched from our facility. Once an order has been shipped and a tracking number has been provided, we can no longer process a cancellation.

3. Return Process

Because we deal with medical products, we cannot accept physical returns of prescription medications once they have left the pharmacy due to strict FDA safety regulations. If your situation qualifies for a refund or reshipment (as outlined in Section 1), please follow these steps:

• Contact our support team within 7 days of the delivery date (or the expected delivery date if lost).
• Provide your Order Number and the email address used during checkout.
• If the product arrived damaged or incorrect, please attach clear photographs of the package and the medication to your email.

4. Refund Processing Time

Once your refund request is approved by our support team, the funds will be returned to your original method of payment. Please allow 3 to 5 business days for the transaction to reflect in your bank account, depending on your financial institution.